Build Trust

Posted on

Teaching business principles in a classroom of high-schoolers or helping to manage a large senior living community — the key to success is the same – build trust. That’s Mandy Farrow’s mantra as she assumes her new role as the Executive Director for Vista Prairie at Goldfinch Estates in Fairmont, MN. Mandy should know. She brings experience on both sides of that career track. 

“You build trust with people, whether it’s the people you teach or the people you’re caring for, only if you prove to them that you’ll follow through with the things you have promised,” Mandy says. “Until you build that trust, you can’t make any real progress.”  

Mandy’s trust building experience also includes running a kitchen and bathroom remodeling business with her husband for 15 years before she decided to pursue teaching. To prepare for that, she obtained her Master’s in Education before teaching in two area high schools. Her undergraduate degree is in business management. 

About a year ago, based on her business management background, Mandy was hired as the business office manager at Goldfinch, during the height of the pandemic. 

“I was so impressed with the leadership team, the people I was working with,” Mandy recalls of that time. “It was difficult to explain to families when they couldn’t come in. That was the hardest thing, trying to be compassionate and strict at the same time, to keep everyone safe.” 

And Goldfinch did just that. While Martin County had suffered 2,376 COVID cases by the end of July, only a handful of Goldfinch residents or staff ever tested positive. Much of that credit goes to the nursing staff, and the leadership of Mandy’s predecessor, Pamela Rubis, who is retiring. 

“The separation from families was devastating for our residents,” Pamela recalls. “Our staff rose to the crisis to support the residents to the best of their abilities, adding joy to their days and nights. Fortunately, all our residents are vaccinated. After the initial crisis of the pandemic a few of the residents tested positive but were never symptomatic.” 

The Goldfinch culture that Pamela cultivated provided the positive energy that the staff brings to the community every day – the culture that attracted Mandy to be its next leader. “They really are living the mission and the values of Vista Prairie,” Pamela says. 

And that also helped build trust with the community, since the word was out that Goldfinch did not have a COVID outbreak during the height of the pandemic. 

“It’s been a very rewarding, a privilege and blessing to work with the amazing residents, families and team at Goldfinch Estates,” Pamela concludes.

The community offers 41 memory care suites that provide a long-term option for seniors diagnosed with Alzheimer’s or other forms of dementia. We also offer 92 one and two-bedroom apartments for seniors who want access to supportive services while maintaining their independence. 

Leave a Reply