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Her safe, healing touch

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Heather Frieden serves many roles for Vista Prairie at Fieldcrest in Sheldon, Iowa. She’s the lead care coordinator, managing 30 of the staff and also a certified restorative aide. Three months ago, coronavirus precautions forced Fieldcrest to lose access to its beloved contract beauticians and the rest of the outside world. Heather stepped up to fill part of the void — as she’s doing in the photo for Margaret, a nine-year resident.

“I’ve been washing and setting hair every day, and some of them are in tears when I get done,” Heather reports. “They tell me, ‘you don’t know how good this makes me feel.’”

Fieldcrest plans to reopen the salon when it’s safe, according to the Iowa reopening plan. Heather doesn’t use the salon, nor does she cut hair or offer other services that a registered beautician would. She comes by hair care naturally, as her mom was a beautician.

Heather’s volunteer service fits her dedication to healing touch. In her certified restorative aide role, she frequently visits individual apartments to guide exercises, including a resistant bike, and tethered walks up and down the hallways. The restorative program is unique in the area. While it’s not physical therapy, it is more extensive than the routine movement exercise activities offered by many assisted living communities.

“I do a lot of movement with residents on their legs, and arms and hips, to keep them flexible,” Heather explains. “I bond with them.  We’re together for a half hour so we chat and I learn about their life.”

Heather is recertified annually as part of her training. While she’s doing the restorative work, Heather is in a full gown and face shield – part of Fieldcrest’s precaution to protect residents from getting sick. 

“They’ve gotten really close to me and can’t wait for their day to exercise,” Heather reflects. And about the resident assistants she supervises, “Our staff has stuck it out. We’re just in it together.”

Fieldcrest Assisted Living offers 69 one- and two-bedroom apartments for seniors who value a variety of ways to spread joy, and want access to personal care and supportive services. We also hope you’ll visit our 12 memory care suites that provide a long-term option for seniors diagnosed with Alzheimer’s or other forms of dementia.